Outlook 2010: The nightmare continues

As per a post­ing I made to the WSG list ear­lier this afternoon:

We have a prob­lem! Out­look 2010, accord­ing to Cam­paign Mon­i­tor, is going to con­tinue to use the crip­pled MS Word lay­out engine. They adopted this as the sta­tus quo for Out­look 2007 and promptly set rich email with CSS, etc., back a num­ber of years, and are show­ing no great sign of diverg­ing from this path. How­ever, there is hope! Cam­paign Mon­i­tor have started a web­site in con­junc­tion with their “Email Stan­dards Project” — essen­tially a stan­dards advo­cacy web­site. They need your sup­port now more than ever.

FixOutlook.org aims to col­late the community’s dis­con­tent with this deci­sion using Twit­ter to change Microsoft’s pol­icy deci­sion on this one before it’s too late and we’re stuck with yet another five-ten years of infe­rior email authoring!

If you’re a Twit­ter user, it’ll take two sec­onds to retweet and show your support.

Thanks!

Josh

Fix Outlook 2010 website

This is a really impor­tant issue for any­one involved in email mar­ket­ing, and well worth tak­ing the effort to make some noise about. Essen­tially, if we don’t get off this track it’ll be years until it is pos­si­ble to drop sup­port for these infe­rior clients (as is the case with IE6, now) and we’ll all be deal­ing with sub-par mail­ing author­ing, cross-compatibility, and dis­play issues for a while to come.

Get tweet­ing! :)

Outlook 2007 again…

I’ve been doing the low-bandwidth mobile thing for the past two months due to travel and had accord­ingly been reserv­ing judg­ment JUST IN CASE that had any­thing at all to do with it. But it really doesn’t. Out­look 2007 is an absolute loser of a prod­uct. No other soft­ware on my com­puter is as vis­i­bly frus­trat­ing or unsta­ble. It’s being used with three POP accounts (all mostly well behaved) and one IMAP store (unmit­i­gated dis­as­ter) that work fine with other clients. This shouldn’t be so hard to get right. I don’t like hav­ing to use web­mail, though at least it’s very good webmail.

These are the sort of nig­gly prob­lems that make OS X look appeal­ing… Mail.app is inte­grated with OS search and all that other stuff so nicely. Cal­en­dars and Con­tacts are no longer com­pellingly bet­ter on Out­look than else­where. In fact, between Sony Eric­s­son and Microsoft, var­i­ous con­tacts in my phone man­aged to get junked because of char­ac­ter encod­ing issues — even when using a lan­guage installed on both phone and sync computer.

Email is a freakin’ ancient tech. Why can’t this just be straight­for­ward, Microsoft?

# by Josh Street on August 21st, 2008 Tags: , , , , , ,
| 2 Comments »

In support of piracy

I am rein­stalling Win­dows on a few of the sys­tems here tonight and things are rapidly get­ting ridicu­lous. This is a not-altogether-abnormal house­hold in terms of com­puter own­er­ship (def­i­nitely on the upper side of own­er­ship, but I know fam­i­lies with­out geeks who have sim­i­lar num­bers of com­put­ers, just on a one-per-person basis), and it’s actu­ally get­ting impos­si­ble to keep track of things. Microsoft don’t offer domes­tic site licens­ing. But, damn, they should. I’m using Pro­duKey to audit licenses because I’m never going to affix those ridicu­lous OEM stick­ers to any­thing (so bite me, I’m a crim­i­nal) when they’re licensed with what­ever dodgy hard drive or net­work card I bought them with. Accord­ingly, I’ve lost the key (yeah, $AU200 value) of one sys­tem, and con­fused the keys of three oth­ers — because, get this, we paid for three legit aca­d­e­mic licenses which LOOK EXACTLY THE SAME AND DON’T HAVE STICKERS. So com­pli­ance on at least three sys­tems is ren­dered damn near impos­si­ble, even if you do fol­low all of their ridicu­lous rules to the letter.

Not to men­tion the OEM copy of XP MCE sit­ting in a draw that I’d lost track of (I think the sys­tem is now using a reg­u­lar XP Pro license) or the mis­cel­la­neous sys­tems that have affixed OEM licenses but for which there is no (mis­placed) phys­i­cal media.

Accord­ingly, if I want to obey the OEM sticker direc­tive, I’ve got to down­load a CD ISO from a tor­rent site (because I don’t fork out for MSDN). But MSDN is increas­ingly attrac­tive; it effec­tively offers the desired out­come. Unli­censed, unac­ti­vated sys­tems that work per­fectly well on a sub­scrip­tion basis… sure, subs suck, but when­ever they stop their XP acti­va­tion servers we’re all going to be screwed, any­way, so it hardly matters.

Mean­while, I’m sit­ting here mak­ing a list (on paper, which I’ll store with the phys­i­cal media) of all the licenses in use, and roughly where. Thanks to the unau­tho­rised rebuild­ing of sys­tems that I own and have built from scratch so often (resource­ful­ness in any­one else’s book, evil work of a pirate to the dra­con­ian OEM over­lords) what­ever descrip­tions are attached to afore­men­tioned sys­tems is likely to be ren­dered com­pletely untrue in eigh­teen months time when I once again get around to the whole­sale slaugh­ter rebuild­ing of them all. Inter­mit­tent rein­stalls will prob­a­bly hap­pen, too, unless I’m dri­ven so insane by the inabil­ity to dis­cern one license from another I end up, as I do now, sim­ply tak­ing out the lot and shoot­ing them all a new install.

To Microsoft: whatthe­hell­doy­ouwant­metodo? I am so not fork­ing out the at-least-$2000 you would have me pay for retail Vista licenses for this lot – it’s that much because Vista Busi­ness retail licenses come in at a deli­cious $500 each. Say it with me: hell no. I’ve heard from a reli­able sys­tem builder source that you’ve been telling them that the new OEM rules work in their favour as it’ll bring them more busi­ness. Sure, but it’s pretty crappy busi­ness if I don’t say so myself. I have absolutely no inter­est in becom­ing a Microsoft cer­ti­fied sys­tem any­thing, sim­ply because it’d mean deal­ing with your crap in a pro­fes­sional capac­ity, and I deal with it quite enough in a pro­fes­sional capac­ity try­ing to do other sorts of devel­op­ment as my job, thanky­ou­very­much. I’m not going to pay a Microsoft tax twice (first for cer­ti­fi­ca­tion, sec­ond for indi­vid­ual licenses) just because you claim that your crappy sys­tem builders do it bet­ter than DIY-ers.

When­ever the time comes around to upgrade to Vista, if I ever deem it worth­while on the other home desk­tops here not for any com­mer­cial pur­suits (still run­ning Busi­ness in response to the crip­pling net­work­ing capa­bil­i­ties of all Home line prod­ucts), I’ll be mak­ing a trip to my local store, who, for what it’s worth, don’t even offer retail Vista Busi­ness for sale on their web­site, but men­tion the OEM edi­tion an awful lot, with the token “(only sold w/ new sys­tem or to a sys­tem builder)” tacked on to pla­cate any­one from offi­cial­dom who comes look­ing. I haven’t had the plea­sure of break­ing OEM conditions-of-sale (that’s all they are… are such things even legally enfor­ca­ble in this coun­try?!) just yet, but have no doubts there will be ample places that want to take my money when and/or if I do.

I’m actu­ally in the posi­tion of hav­ing one spare XP license (two if you count XP MCE) at this point, but am sorely tempted to install Linux on at least one of the three sys­tems I’m tak­ing care of tonight just to avoid hav­ing to deal with these mediocre attempts at extor­tion in the future. It’s not morally defen­si­ble to refuse to acknowl­edge sys­tem builders as “orig­i­nal equip­ment man­u­fac­tur­ers” when they are, in fact, con­duct­ing exactly the same tasks as their so-called ‘cer­ti­fied’ builders. Clearly, it’s not being pur­sued for retail sale: the only retail prod­ucts that belong in an oper­at­ing sys­tem prod­uct mix are upgrades for peo­ple who enjoy hav­ing com­put­ers that don’t work (i.e. most of the pop­u­la­tion, anyway).

It’s an indict­ment upon the dif­fi­culty of upgrading/reinstalling Win­dows that so few peo­ple take this route: quite frankly, the prod­ucts don’t work. Every­one who is unqual­i­fied (in the lit­eral, capable-of sense, not some arbi­trary dida­course, paidMS­somem­o­ney sense) to build a com­puter, in my expe­ri­ence, is unqual­i­fied to suc­cess­fully install Win­dows inde­pen­dently. Even if they suc­ceed at boot­ing from a CD, nego­ti­at­ing the installer prompts (admit­tedly bet­ter than they used to be), man­u­ally answer­ing ques­tions about day­light sav­ings and other such things that should long since have been dealt with automag­i­cally (c’mon, we’ve had GeoIP prod­ucts for what, ten years now? Longer?), or at least cor­rect from the out­set (two HP machines last week were insis­tent the default time­zone should be Sin­ga­pore. They shipped in Aus­tralia. Is it so bloody hard to pick a pop­u­lous east-coast state zone as the default?), chances of users cor­rectly installing things such as dri­vers in post-install stages are slim to none. Nearly all phone a tech-saavy friend (I know no-one who’s ever called the Microsoft sup­port line for OS installs… more should, but few do).

The point stands: retail licenses are for new­bies, OEM licenses should be acces­si­ble to every­one who doesn’t give a crap about shiny pack­ag­ing, man­u­als, and shoot­ing their wal­let to bits.

Here endeth the rant.

Some numbers from Vista’s crash reporting

Win­dows Vista ships with a delight­ful tool by the aid of which it reg­u­larly digs itself a grave. Here are some find­ings after three months of use, sorted by num­ber of crashes.

Microsoft Inter­net Explorer 92
Win­dows Prob­lem Reporting 52
Appli­ca­tion Launcher 17
Win­dows Explorer 12
Adobe Pho­to­shop CS3 8
Microsoft Out­look 6
Microsoft Zune 4
Mobile Net­work­ing Wizard 4
Skype 4
Win­dows Media Player 4
Adobe Bridge CS3 3
Adobe Illus­tra­tor CS3 3
Adobe Dreamweaver 8 3
Fire­fox 3
Sync man­ager 3
Win­dows Task Manager 3
Adobe Pre­miere Pro CS3 2
Eclipse 2
Gephex 2
Win­dows Live Messenger 2
Adobe OnLo­ca­tion CS3 1
Adobe Pho­to­shop CS2 1
Dri­ver soft­ware installation 1
Filezilla client 1
Microsoft Pow­er­point 1
VLC 1

By ven­dor, that con­sti­tutes 176 crashes/hangs/‘not-respondings’ of Microsoft soft­ware to 21 of Adobe soft­ware over the same period. Now, it feels like I’m cheat­ing the num­bers here by report­ing Win­dows Prob­lem Report­ing itself, because prob­a­bly 90% of its crashes occur when report­ing on Inter­net Explorer, but hey — these are the num­bers Microsoft’s soft­ware itself gave me, so who’s complaining?

In case you think this isn’t a fair com­par­i­son for rea­sons of time spent using var­i­ous pro­grammes, exclude Prob­lem Report­ing crashes (though you shouldn’t) and the Microsoft stat comes down to 124. That is, lots.

I can’t think of a day since own­ing this com­puter I wouldn’t have used at least one piece of Adobe soft­ware, most com­monly more. To be fair, Adobe soft­ware is more likely to do weird things (like, ya know, refus­ing to save) caus­ing me to restart the appli­ca­tion rather than let­ting it ‘crash’ per se… but Microsoft’s junk is vastly less likely to give me any sort of warn­ing before flak­ing out.

These crashes are reported over a three-month period span­ning Novem­ber 26 until Jan­u­ary 25.

Vista SP1 con­tin­ues to be eagerly awaited.

Outlook 2007 sucks

Bor­ing post sub­ject, I know. But check this out:

Outlook is preparing the requested view

Took around a full minute for the folder to load, on an Athlon 64 3200+ clocked at 2.4GHz with 2GB of fairly quick memory.

Since when do apps alert in the tray about load­ing a view? If Out­look didn’t expend resources on a generally-useless tray icon (really, it doesn’t even change when you have new mail wait­ing), maybe it wouldn’t take so bloody long to do anything.

I’ve got a dual core 4200+ on the way, but really doubt it’ll make any dif­fer­ence when the fault is largely soft­ware that sucks. Not say­ing that it’s just Out­look at fault… I’m inclined to place a fair degree of blame on the well-known-to-be-sucky Win­dows Desk­top Search. But it just inte­grates best… why does Microsoft have to pro­duce prod­ucts that suck?!

Speak­ing of which, my iPaq is work­ing again with a brand new extended bat­tery. Apart from the slow proces­sor, it’s doing great… but I’m going to test-drive a Palm Z72 for a few days and see if it does any bet­ter. Basi­cally, I don’t really need the GSM/GPRS func­tion­al­ity on the iPaq because it’s faster for me to con­nect via my Sony Eric­s­son via Blue­tooth (as there’s no HSDPA on the iPaq). I’ll imme­di­ately miss the wire­less, but have sur­vived sev­eral months with­out it, and SDiO wifi cards are a pos­si­bil­ity for the palm… I doubt they’re par­tic­u­larly com­mon, though. Have been con­sid­er­ing a Black­berry, but they’re pretty restricted in a whole heap of ways that PDAs aren’t. For exam­ple, ever tried get­ting an SSH client on a Black­berry? I haven’t. But have my doubts it could be done!

Any­way. Don’t use Out­look 2007 unless you have to.  It has nice multi-calendar/iCal sup­port, but that’s about all it has going for it. Still no inbuilt SMS/MMS sup­port, the ren­derer is a regres­sion in the truest sense of the term (doesn’t even sup­port back­ground images — IE7 comes out, which is an awe­some browser, and they decide it would be a good idea to force Word 2007 to be the ren­derer. Bril­liant.), thor­oughly mediocre RSS/feed-reading capa­bil­i­ties, and, to top it all off, it’s crap-slow (com­pared to ear­lier versions).

If it offers group­ware advan­tages I don’t know of them (but doubt it could, it’s always been fairly com­pre­hen­sive on that front), and chances are they won’t be par­tic­u­larly enabled until Server 2008 is released. Am guess­ing here, but not with­out some reasoning.

Avoid.

p.s. Yes, I’m prob­a­bly over­due for a Win­dows rein­stall.  Unfor­tu­nately a fairly major project cropped up just as I’d sched­uled one, and I still haven’t got around to it. Will prob­a­bly hunt down the right prod­uct key when the new CPU gets here early next week: that’s a large part of the prob­lem, Microsoft appar­ently expect that home users either buy pre­built sys­tems with stu­pid crapware-filled restore disks, or are hard­core tech using pirates/MSDN users (same thing… the users rarely paid for the MSDN subs, mostly its their work­place). I have 5 XP Pro licenses of dif­fer­ent vari­eties (not to men­tion pre­vi­ous ver­sions of Win­dows), and of those a bunch are the same prod­uct type (upgrade)… which makes license man­age­ment and com­pli­ance a bit of a challenge!

What I’d love MS to do is cre­ate a site-licensing prod­uct for SOHO users with flex­i­ble and trans­fer­able licens­ing at retail OEM pric­ing (that sounds dumb, but I mean still charg­ing what us mor­tals pay for OEM licenses, not the vol­ume prices that Dell, Lenovo, et al. get) — it’d be sim­ple, web admin­is­tered (not requir­ing a local server), and increas­ingly rel­e­vant in homes which are fea­tur­ing more and more computers.

Multiple IE with IE7 considered harmful

Please do not do this.

Espe­cially do not do this and say that ‘it works fine for us’ to vis­it­ing developers!

I’m cur­rently installing a won­der­ful free XPSP2 image with IE6 from the lovely folks at Microsoft’s IEBlog that actu­ally works when test­ing web­pages for legacy browsers. Please do this instead!

# by Josh Street on September 24th, 2007 Tags: ,
| No Comments »

Windows Live Search problems — max index size?

I don’t like delet­ing emails and, accord­ingly, don’t. Win­dows Live Search may not agree with me. This is alter­nately because Office/Outlook 2007 sucks, or it does. I’m presently rebuild­ing its index of my email because it some­how man­ages to con­tinue bliss­fully unaware of thou­sands of mes­sages in email fold­ers. This is what hap­pens when your email pro­gram man­dates depen­dence on an exter­nal search prod­uct. Gen­er­ally speak­ing, I’m not too desparate when it comes to look­ing for other files on my sys­tem (though, I’ve got to con­fess at this point, I am increas­ingly so after adopt­ing WLS) — email search is the crit­i­cal fea­ture for me.

I am at the point where if this con­tin­ues to prove inef­fec­tive I will be aban­don­ing either WLS, Out­look, or both.

But for now I’m wait­ing for a rebuild and using Kerio’s excel­lent web­mail prod­uct to con­duct searches near-instantaneously and vastly more com­pre­hen­sively than Microsoft’s obvi­ously defi­cient search does.