St George Internet banking sucks

It requires Java. I can live with that, it’s a web application.

I had to call up to find out what browsers they offi­cially sup­ported, only to be told that sup­port was lim­ited to Inter­net Explorer on Win­dows, Mac (!!) and Netscape 7+ on both plat­forms. Fire­fox “hasn’t been tested”, Safari hasn’t been looked at. I’m not par­tic­u­larly keen on this, but hey, they’re a bank… we all expect them to be a bit backwards.

The appli­ca­tion sniffs for a Java Vir­tual Machine and refuses to load with­out even pro­vid­ing an error mes­sage if one isn’t detected. This wouldn’t be so bad but for the fact that it checks explic­itly and exclu­sively for the Sun vir­tual machine… so any­one who doesn’t use that plat­form for what­ever rea­son (licens­ing, eth­i­cal, platform) — even if they have another fully com­pat­i­ble vir­tual machine — can’t get access.

My solu­tion? Dis­able Java (not JavaScript) alto­gether using the Web Developer’s tool­bar, then sign in (it doesn’t choke!), wait til you get to the main applet pane, re-enable Java, and press F5. Magic, it works.

There is absolutely no rea­son or excuse for this behav­iour. If this fits into some per­verted notion of secu­rity, I’m not com­fort­able hav­ing my money there. If it’s the prod­uct of an incom­pe­tent web team… well… they’re an incom­pe­tent web team. Grr.

I called up and asked why it wasn’t work­ing, then explic­itly asked for a report to be for­warded to the web team. Please lots of peo­ple do this (heh, you don’t even need to be with St George… they didn’t ask me for a name or account num­ber dur­ing the phone call!)… this ser­vice is unnec­ces­sar­ily stu­pid at present!

On a plus side, their phone ser­vice is good fun. I couldn’t find a sup­port num­ber quickly, so I called the drag­ondi­rect num­ber pro­vided on a let­ter (1300 30 10 20) and when none of the options matched “sup­port”, I just ham­mered “9” repeat­edly. Works on a lot of PBX sys­tems, and it worked there… I got through to a human within 30 sec­onds, who then put me straight into the queue for web sup­port. Good stuff.

Asterisk

Actu­ally got an Aster­isk server func­tion­ing today at work. It’s pretty straight­for­ward when all the pack­ages are there… Asterisk@Home goes some way to doing all that for you. For those fer­vently par­tial to any par­tic­u­lar dis­tri­b­u­tion — or morally/ethically opposed to CentOS’s pack­ag­ing tac­tics… I can see why peo­ple may be, but don’t have those reser­va­tions myself –, let your fury be abated. There is a plain tar.gz file that has a script and some other stuff that basi­cally means you can install it on what­ever plat­form you like, depen­den­cies aside.

Depen­den­cies, inci­den­tally, were the main rea­son it didn’t get installed on a Debian sys­tem as orig­i­nally planned. Pacific Internet’s apt repos­i­tory seems to have been borked the last few days, so there were miss­ing pack­ages and pack­ages in the data­base but unable to be installed and all other kinds of junk… When it got to the point I couldn’t even get some­thing to install from CPAN because of lower-level depen­den­cies in Perl itself, I kind of gave up and started down­load­ing Asterisk@Home. That was yes­ter­day. I can­celled the down­load because Pacific was being too slow for my lik­ing (Tel­stra Cable has spoilt me with down­stream), and this morn­ing before head­ing in I down­loaded the dis­tri­b­u­tion from Source­forge in about 10 min­utes. Bad check­sum. Down­loaded again. Burnt to CD. Still faster than it would have been to down­load at work. Ah well.

I didn’t get in til 9.30 because I was burn­ing CDs etc, and had a func­tional sys­tem call­ing between PCs and with voice­mail, recep­tion mes­sage, etc., by 11.11 (I noted the time, it being a sem­i­nal moment in my per­sonal VoIP-using his­tory, even if I did cheat and use a pre-packaged ver­sion!). Good stuff.

Also, if you’re going to use Asterisk@Home in Aus­tralia, install the Open­Voice IVR prompts and record­ings. It’s much bet­ter than lis­ten­ing to that Amer­i­can voice which was dri­ving us nuts even whilst test­ing :P Hav­ing said that, you may need to restart the server when chang­ing voice files… ours was doing some weird thing where it seems to have cached the old files in voice­mail IVR prompts. The voice would be chiefly Aus­tralian, but for a “one” sound. Might’ve been the inflex­ion (falling “one” or neu­tral “one” instead of ris­ing “one”), but I didn’t think they had par­tic­u­larly con­cerned them­selves with that when writ­ing most PBX/voicemail sys­tems… could be wrong. Any­way redi­al­ing the voice­mail exten­sion a few times seemed to help resolve things. Bizarre.

The Aster­isk box, to bor­row a term (Hi Steve :P), is run­ning with 256MB of RAM — but is sit­ting per­ilously close to swap whilst run­ning. It doesn’t help that it leaves two instances of mpg123 run­ning in the back­ground for hold music, as well as vsftpd (seri­ously, who’d use that on a tele­phony server? If you need to backup voice­mail, write a cron job to copy the files to a remote server. Bingo, no FTP server required! Grr.) and a hand­ful of other crap. Any­way, it’s prob­a­bly going to get more mem­ory before it moves into pro­duc­tion use. There are two Fritz! ISDN cards in it, but they haven’t been set up yet. Any­one seen a site about installing Fritz! cards with Aster­isk? All I’ve seen about them is that they need ker­nel recom­pi­la­tion for chan_capi stuff… and recom­pil­ing ker­nels has never struck me as par­tic­u­larly fun. (The few times I have tried, boot­load­ers have been unco-operative… i.e. I didn’t know what I was doing!)

# by Josh Street on December 21st, 2005 Tags: , , , , , , , , ,
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Literally lost

<erno> hm. I’ve lost a machine.. lit­er­ally _lost_. it responds to ping, it works com­pletely, I just can’t fig­ure out where in my apart­ment it is.

I always thought that bash.org quote was fab­ri­cated until just now. I lit­er­ally lost my router. It was respond­ing to ping, it worked com­pletely (I was using the web inte­face), but I had no idea where it was. I looked in the usual place and it was gone!

So I rebooted my cable modem instead (the Big­Pond con­nec­tion was “there”, just not work­ing. Hap­pens once every month or two.), went to the web inter­face and recon­nected, and all was good.

I think it might have fallen some­where under­neath our Com­man­der PBX, but I’d need to move a not-insubstantial desk full of cables and var­i­ous IT gear, and risk dis­con­nect­ing some of the 12 or so net­work con­nected devices, in order to see it for sure. Mean­while, it’s out of sight and work­ing perfectly!

Work­ing per­fectly, that is, as a basic Inter­net gate­way. If we were using its hor­ri­ble unse­cur­able (you can do MAC based auth, but only if you’re pre­pared to enter the MAC addresses of LAN devices, too. I’m not. It’s also impos­si­ble just to grant wire­less Inter­net access and block off the LAN — I’d be per­fectly happy leav­ing the AP wide open if I could do that, because band­width should be free. Yeah, what­ever, I’m a ‘net com­mie.) wire­less, I imag­ine recep­tion would be rather poor in that RFI nest! (Assum­ing it’s where I think it is)

Two weeks in.

It’s been two weeks today since we moved into the new house. Just thought I’d say that. No, the IT sit­u­a­tion isn’t loads bet­ter, but I’m work­ing on it. Between assess­ments and other stuff.

If this stu­pid HP thing would play nice with hpoj and FreeBSD, I’d be sweet (well, you know, still gotta learn OpenL­DAP and the rest of it, but sweeter), but of course that’s not likely to hap­pen in a hurry. I’ve decided if it still isn’t work­ing by this week­end I’m going to revert to try­ing with Par­al­lel cables. Tis a sad day indeed.

In other news, the Com­man­der sys­tem has been work­ing okay, but there are more than a hand­ful of moments of frus­tra­tion when try­ing to get other devices to play nice on the sys­tem (e.g. not sanc­tioned HX308 phones), so for the moment we’ve installed a cord­less hand­set in par­al­lel to the Com­man­der sys­tem (that is, not on a sys­tem port) — that means it’s out of reach of the rest of the PBX, but at least it can make phone calls (which is good, see­ing it’s cord­less and the HX308 things all aren’t). Some issues with line noise, but then the cord­less thing is cur­rently con­nected by a socket hang­ing out of a wall con­nected in about 30 sec­onds by yours tru­ely. Oh, and if you’re from Aus­tel, I just made all that up.

# by Josh Street on February 14th, 2005 Tags: , ,
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A whole new world of TLAs I don’t understand (Or, Josh wants to install VoIP/Asterisk)

Over the past week or two, I’ve heard about VoIP a bit more than usual, first with Adrian of Beat FM doing his thing over VoIP from Lis­more with FireFly/Freshtel, and then a lit­tle later, when Steve asked if I could join a convo with a guy called Dave to pro­vide some gen­eral Linux advice, as Dave had just installed the Aster­isk PBX soft­ware on a box (or, if you’re Steve, “com­puter”) and needed to SSH into it.

So, awareness/interest cat­a­lysts are there. I’d looked/heard about the Aster­isk soft­ware some time ago, but sort of wrote it off as not quite worth the effort. More recently, how­ever, we’ve been try­ing to get gen­eral ICT stuff sorted for the new place of res­i­dence, in a way that’ll let us cut costs a lit­tle. Read the rest of this entry »