Clarification: “Please don’t let it die :(“

This blog isn’t van­ish­ing off the face of the planet.

Quoth the con­cerned: “That’s like the only way I have of see­ing how you are most of the time now!” — which makes me almost as depressed as I was after my nos­tal­gia trip writ­ing the last post, because ‘the con­cerned’ is some­one who is also of fair sig­nif­i­cance to me. It’ll move, but not die.

I’ve got too many busi­ness cards with the address printed on it to let it die for another year or so ;-)

I spent a few hours today track­ing down a good web host after eval­u­at­ing DIY host­ing and decid­ing it almost cer­tainly wasn’t worth it, even with a sta­tic IP and remark­ably sta­ble ADSL2+ link (no, not just against 2003’s 256/64 PPPoE stan­dards!). I’ll be switch­ing this site across some­time in the next week or two, prob­a­bly at some arcane time of day that no-one will notice any­way because that’s just how I roll. It’s funny, because I’ll now be using the same host­ing my clients do… and I switched host­ing providers to do so. Seg­pub were great for a few months, but they’re just a lit­tle too expen­sive and inflex­i­ble for what they are — an Aussie com­pany doing good US host­ing. New provider is A Small Orange, who have a pos­i­tively yawn-inspiring web­site but get good press. I was so tempted by Site5 and Dreamhost’s absurd promises, but given none of this is going to come close to the reli­a­bil­ity of web host­ing on one server where the admin has an enor­mous vested inter­est in, it made sense to go with some­one smaller and more sen­si­ble. That, and I wanted to be con­fi­dent reselling it… now I might actu­ally start mak­ing some money out of my hand­ful of host­ing clients… just.

Host­ing for me is con­tin­u­ally about keep­ing peo­ple around to help them out with sup­port and pre­vent­ing them from wor­ry­ing about man­ag­ing the com­po­nent parts of their web ser­vices, more than any con­certed effort to make money. Even if I were to take it more seri­ously (i.e. actu­ally bill peo­ple on time, etc.) it would rarely amount to any­thing more than pocket money unless I really chased after a lot more clients than I care to single-handedly engage with… reselling host­ing is only prof­itable if you out­source sup­port to a bunch of geeky high school stu­dents with too much free time (that was me when I con­sid­ered reselling to be even slightly lucrative!) — ideally high school stu­dents who have never had a real job!

The biggest thing I’ll miss tech­ni­cally? Hav­ing a rel­a­tively local SSH box (low latency) with rel­a­tively per­mis­sive secu­rity (ever tried run­ning a text-mode browser on a Jail­rooted ter­mi­nal? Bad­Times™). But that barely affects pub­lish­ing so… noth­ing is dying.

Making web stuff again

Nextgen Learning: Coming Soon

It’s free­lance but still very excit­ing. The web­site itself isn’t tech­ni­cally exotic but is for a gen­er­ally excit­ing & unique busi­ness con­cept, so it’s quite good to be involved with. It’s also brush­ing up on much-needed web skills for the slowly (oh-so-slowly) approach­ing CYIADA build… very good to be back in the field again fac­ing chal­leng­ing prob­lems I’d nearly for­got­ten existed. I will be get­ting very lit­tle in the way of SEO prac­tice on this one, though, because “nextgen learn­ing” is a very low hang­ing fruit right at the minute. It’ll be taken by this site prob­a­bly as soon as I make this post! Search traf­fic isn’t going to be a key busi­ness dri­ver though, so it’s just impor­tant peo­ple can find the com­pany by its name at the minute. I’ll prob­a­bly do some opti­mi­sa­tion around other key­words at a later stage, but it is in many aspects an establishment-phase busi­ness at present, so we’ll wait til it’s alive & kick­ing before pur­su­ing any­thing further.

I picked up host­ing from Seg­Pubstreet.id.au. I know. I legally own it and it sounds like it’s got com­mer­cial poten­tial — Sup dawgs, get yo street ID-izzle here! — and I think that’s even within the realm of allowed pos­si­ble appli­ca­tions of the domain. But I’m not really that inter­ested :P It was pretty cheap for Aussie name­space, too.

Any­way, that’s got the Seg­Pub holder up at present and I might change it at some point in the future. It’s quite a cute lit­tle holder graphic they’ve got going there, actu­ally… I’m a fan.

I’m con­tem­plat­ing replac­ing it with some­thing more inter­est­ing but prob­a­bly won’t in the forsee­able future. There’s the pos­si­bil­ity of giv­ing var­i­ous fam­ily mem­bers email addresses/websites there but that has poten­tial to turn into a hor­ri­ble respon­si­bil­ity: Seg­Pub aren’t astound­ingly cheap, and I’ve only heard they’re reli­able… at the minute it’s just a sand­box project & one client in there, which makes it easy to bail if I need to. I’m vaguely hop­ing to pick up a stack of poten­tial free­lance work in a week or two when I present at a con­fer­ence, so I’ve got between now and then to find a suit­able host for a decent num­ber of new clients… at the minute I’m not exactly mak­ing money on host­ing, but given the tar­get audi­ence (boards co-ordinating state school scrip­ture & fund­ing) it’s prob­a­bly not going to be the tough­est bunch to sup­port. No-one’s going to be want­ing RoR apps, for exam­ple (though Seg­Pub do sup­port that :P)

Hav­ing said that, I’ve got to fig­ure out how best to show how to setup a web­site and sign up with Pay­Pal to start accept­ing online pay­ments in about half an hour. Actu­ally, less than that.

I’m think­ing I’ll focus on the Pay­Pal side of things in terms of live demo and save Web Pub­lish­ing 101 for a hand­out, because it’s impor­tant to com­mu­ni­cate that e-commerce on the web doesn’t need to be scary & out of reach — though I often think it is. Part of that is a burn­ing desire to do things well in terms of user expe­ri­ence, because that’s been drilled into me (from my own read­ing, research, and prac­tice) over the last three years, but also because of a gen­eral dis­trust of 3rd party providers. Which is stu­pid, really, because a face­less API for a pay­ment gate­way is exactly the same thing, only with­out the UI-lameness factor.

I think the biggest chal­lenge for this pre­sen­ta­tion in par­tic­u­lar will be to stop think­ing like there’s an audi­ence who will be sold to by the aes­thetic com­ple­ment to func­tion­al­ity that we (rightly) place such value upon in other spheres. FEVA have been say­ing we should care about design for years (I’ve read/heard Mal­colm Williams give the same spiel in about 3 dif­fer­ent con­texts, but it’s a good spiel so that’s okay!), but, here in par­tic­u­lar, it’s worth try­ing to think the other way. Of course if they have resources that would be ben­e­fi­cial to con­sider — but, as I under­stand it, the peo­ple using these web­sites will be there for a pur­pose. Good design can help that, but for things like mak­ing a one-off dona­tion or set­ting up planned giv­ing (and, for the record, I have no idea how to do that with Pay­Pal… I think that’ll have to be a version-2 advanced sem­i­nar!) and down­load­ing a PDF newslet­ter, it’s prob­a­bly not a really big deal.

In essence, it’s not try­ing to reach peo­ple who need to be con­vinced of the value of their project, or that they take it seriously/care. Seri­ously bad web­sites aren’t some­thing to aspire to, but if mediocre ones are eas­ier and achieve the goals they need to, then why not? Not the kind of clients I’d like to work for, but a lot of these peo­ple won’t have any money to spend on a web­site, any­way, so it’s hardly a big deal.

In sum­mary: I’m excited about mak­ing web things again, good first impres­sions of Seg­Pub as a host but we’ll see over the next two weeks, and I’m pre­sent­ing soon to a bunch of peo­ple who don’t care about the web (as an amor­phous we-are-the-web collective-entity being) but are enthused about the poten­tial ben­e­fits it can bring.