Anything for TV24 Oct 2007
People go to tremendous steps to utilise mainstream media effectively. This week, one of my clients has fast-tracked a complete rebuild of their (generally underperforming) website in direct response to perhaps twenty-seconds of primetime TV feature on a highly rating show.
Cost is pretty much no object: the potential gains in brand and business development are entirely unrepeatable. Their marketing & promotion strategy is fairly web-centric, and arguably the single best TV spot outcome one could hope for is direction to a rich information portal. The web, like no other medium, offers this for a comparably diminutive cost.
Not only do you get higher conversion rates than you would if a phone number were displayed, but you can also stem the inflow of enquiries to a more manageable rate than television would otherwise generate. This week I’m rapidly developing a new website for them, but also aiming to implement a new VoIP mechanism to effectively manage the anticipated telephone traffic surge. This is for a small business with no employees sitting at a desk 9-5 ready to take calls: they require a particularly agile strategy to appropriately leverage this media opportunity.
At the end of the day, the content of the actual television spot is relatively insignificant. If it converts to web traffic, it’s done its job. The web (and, in particular, telephone contact and subsequent relationships) is the crucial component in this marketing mix. It provides a way to appear as big as TV with finite resource constraints. Operating on such a limited time scale, we can’t throw money at this project fast enough to make it succeed: the limitation is in human resourcing and man-hours, rather than provisioning additional technology to achieve optimum capacity.
This client can respond to close-timeframe business opportunities in days, not months, chiefly through judicious application of Internet-based technologies (and a tremendously concentrated amount of hard work!)